Privacy and Cookie Policy

1. Introduction

1.1. This Privacy Policy explains how Swiss Wine s.r.o. (“we”, “us”, or “our”) collects, uses, stores, and protects personal information when you visit or use www.swisswine.us.

1.2. We are committed to transparent and fair privacy practices in accordance with applicable laws.

1.3. Independent Status Statement: We are an independent commercial entity and are not affiliated with any governmental or state-funded wine promotion organisations.

1.4. Please read this Privacy Policy and Cookie Policy together with our Terms and Conditions.

2. Data Controller / Business Contact

2.1. We are located at:

Swiss Wine s.r.o.
Belehradska 858/23
120 00 Prague 2
Czech Republic, EU
Company No.: CZ07002106
Email: swisswine@swisswine.us

2.2. If you have questions about this Privacy Policy, you may contact us at swisswine@swisswine.us.

3. Personal Information We Collect

We may collect the following categories of personal information.

Notice at Collection: We collect personal information as described below for the purposes set out in Section 5 of this Policy.

3.1. Identifiers and Contact Information

  • first and last name;
  • billing address;
  • shipping address;
  • email address;
  • telephone number.

3.2. Transaction Information

  • products ordered;
  • order history;
  • delivery information;
  • refund and return information;
  • payment status.

3.3. Age Verification Information

  • date of birth, age declaration, or age-verification result where required for alcohol sales compliance.

3.4. Payment Information

  • limited payment-related information necessary to process your order.

3.4.1. We do not generally store full payment card numbers ourselves.

3.4.2. Payments may be processed by third-party providers, including PayPal and cryptocurrency payment providers.

3.5. Internet or Technical Information

  • IP address;
  • browser type and version;
  • device type;
  • operating system;
  • website usage information;
  • cookie or similar technology data.

3.6. Communications Information

  • messages you send to us;
  • support requests;
  • complaint and dispute records.

3.7. Marketing and Preference Information

  • subscription status;
  • consent records;
  • communication preferences.

4. How We Collect Information

We collect personal information:

4.1. Directly from you, for example when you place an order, contact us, sign up for updates, request support, or make a return.

4.2. Automatically, when you browse or interact with our website, through cookies and similar technologies.

4.3. From service providers, such as payment processors, delivery companies, fraud prevention providers, analytics providers, and hosting providers.

5. How We Use Personal Information

We may use personal information to:

  • process and fulfill orders;
  • take payment and prevent fraud;
  • arrange shipping and delivery;
  • conduct age verification where required;
  • provide customer support;
  • process returns and refunds;
  • communicate with you about orders and services;
  • improve website functionality and performance;
  • maintain security and protect our business;
  • send marketing communications where permitted by law.

6. How We Share Personal Information

6.1. We do not sell personal information for monetary consideration and do not share personal information for cross-context behavioral advertising.

6.2. We may share personal information with:

  • delivery partners and couriers;
  • payment processors and payment gateway providers;
  • cryptocurrency payment providers;
  • IT, hosting, website, cloud, and analytics providers;
  • fraud prevention and security providers;
  • professional advisers;
  • regulators, tax authorities, courts, or law enforcement where legally required.

6.3. We require service providers to process personal information only for legitimate business purposes and in accordance with applicable law.

7. International Transfers

7.1. We are based in the Czech Republic, and your personal information may be processed outside the United States.

7.2. By using our services, you acknowledge that your information may be transferred to and processed in countries outside your state or country of residence, subject to appropriate safeguards where applicable.

8. Retention

8.1. We retain personal information only as long as reasonably necessary for the purposes described in this Policy.

8.2. In general:

  • order and accounting records are kept as required by law;
  • support and complaint records are retained for a reasonable period;
  • marketing data is kept until you unsubscribe;
  • technical data is retained only as necessary for functionality and security.

9. Your Privacy Choices and Rights

9.1. General Rights

Depending on applicable law, you may request to:

  • access your personal information;
  • correct inaccurate data;
  • delete personal information;
  • opt out of marketing communications.

9.2. Marketing Opt-Out

You can unsubscribe by:

9.3. California Notice (CCPA/CPRA)

If applicable, California residents may have rights to:

  • know what personal information is collected;
  • request deletion or correction;
  • limit certain uses of personal information.

9.3.1. We do not sell personal information.
9.3.2. Requests can be submitted via email: swisswine@swisswine.us
9.3.3. We may verify your identity before responding.

10. Security

10.1. We implement reasonable technical and organizational safeguards.

10.2. However, no system can be guaranteed 100% secure.

11. Cookies and Similar Technologies

11.1. We use cookies to:

  • operate the website;
  • enable checkout and cart functionality;
  • remember preferences;
  • improve performance;
  • analyze usage;
  • support security and fraud prevention.

11.2. Cookies may be session-based or persistent.

11.3. Where required by applicable law, we will obtain consent before using non-essential cookies.

11.4. You can manage cookies via your browser or cookie settings tool.

11.5. Do Not Track: Our website does not currently respond to “Do Not Track” signals due to the lack of a consistent industry standard.

12. Children

12.1. Our website is not intended for individuals under 21.

12.2. We do not knowingly collect or market to individuals under the legal drinking age.

13. Changes to This Policy

13.1. We may update this Privacy Policy from time to time.

13.2. The latest version will always be published on our website.

14. Contact Us

Swiss Wine s.r.o.
Belehradska 858/23
120 00 Prague 2
Czech Republic, EU
Email: swisswine@swisswine.us