Terms and conditions

1. About Us

1.1. These Terms and Conditions apply to the sale of goods through the website www.swisswine.us.

1.2. The website is operated by:

Swiss Wine s.r.o.
Belehradska 858/23
120 00 Prague 2
Czech Republic, EU
Company No.: CZ07002106

Registered in the Commercial Register kept by the Municipal Court in Prague, file No. C292590 Contact email: swisswine@swisswine.us

1.3. Independent Status Statement: We are an independent commercial entity. We are not an official governmental body and are not affiliated with any state-funded wine organisations.

1.4. The Seller (or a natural person connected with the operator) is the owner of the US trade mark registered with the United States Patent and Trademark Office (USPTO) under Registration No. 6166384 for alcoholic beverages under International Class 033. The graphical representation of the brand, logos, texts, and all content of the Swiss Wine™ e-shop are protected by trade mark and copyright laws. Any unauthorized use without the prior written consent of the owner is prohibited.

2. Who These Terms Apply To

2.1. These Terms apply to orders placed through our website by customers located in the United States, subject to product availability, delivery availability, and legal shipping restrictions.

2.2. Certain products, especially alcoholic beverages, may not be available for shipment to all U.S. states, territories, or local jurisdictions.

2.3. By placing an order, you confirm that delivery of the ordered goods to your address is lawful and permitted under applicable state and local law.

3. Age Restriction

3.1. You must be 21 years of age or older to purchase alcoholic beverages from us.

3.2. By placing an order containing alcoholic products, you represent and warrant that you are at least 21 years old.

3.3. We may require age verification at checkout, before shipment, and/or upon delivery.

3.4. If the recipient appears underage or valid government-issued photo identification is not provided when requested, delivery may be refused and the goods may be returned to us.

4. Products

4.1. We take reasonable care to ensure that product descriptions, prices, images, and availability information are accurate.

4.2. Minor differences in packaging, labels, vintages, bottle presentation, or product appearance may occur.

4.3. All products are offered subject to availability.

4.4. California Proposition 65 Warning: WARNING: Drinking distilled spirits, beer, coolers, wine and other alcoholic beverages may increase cancer risk, and, during pregnancy, can cause birth defects. For more information go to www.P65Warnings.ca.gov/alcohol.

5. Ordering and Contract Formation

5.1. When you place an order through our website, you are making an offer to purchase goods from us.

5.2. A legally binding contract is formed only when we send you an order confirmation email accepting your order.

5.3. We may refuse or cancel an order before shipment, including where:

  • the goods are unavailable;

  • there is an obvious pricing or listing error;

  • we reasonably suspect fraud, misuse, or unlawful activity;

  • we cannot complete age verification or shipping compliance requirements; or shipment to the requested address is not available or legally permitted.

5.4. If we cancel an order after payment has been taken, we will refund you in accordance with these Terms.

6. Prices, Taxes, and Charges

6.1. All prices shown on the website are in U.S. Dollars (USD) unless otherwise stated.

6.2. The final amount payable by you will be shown at checkout before you place your order.

6.3. The final amount may include, where applicable:

  • the price of the goods;

  • shipping charges;

  • applicable sales tax;

  • other charges we are required to collect from you at the time of sale.

6.4. You are responsible for verifying whether additional state or local alcohol-related taxes, fees, or delivery restrictions may apply in your jurisdiction, unless we expressly state otherwise at checkout.

7. Payment Methods

7.1. We may accept payment by one or more of the following methods:

  • Bitcoin or Satoshis;

  • Lightning Network;

  • PayPal;

  • credit or debit card; or

  • any other payment method displayed at checkout.

7.2. Payment must be successfully authorized before shipment.

8. Cryptocurrency Payments

8.1. If you choose to pay in Bitcoin or Satoshis, you acknowledge that cryptocurrency values are volatile.

8.2. For a standard discretionary return accepted under our return policy, any refund may be made in the same amount of Satoshis originally received by us, unless we agree otherwise or applicable law requires a different outcome.

8.3. Nothing in this clause limits any rights you may have under applicable law in relation to faulty, damaged, misdescribed, or non-delivered goods.

8.4. Where applicable law requires a refund by reference to the USD purchase price, we will comply with that law.

9. Shipping and Delivery

9.1. We ship to selected U.S. states and destinations only.

9.2. Estimated delivery times are provided for information only and are not guaranteed.

9.3. We will deliver to the shipping address provided in your order confirmation.

9.4. Risk of loss or damage to goods passes to you when the goods are delivered to the delivery address, to the extent permitted by applicable law.

9.5. If delivery cannot be completed because age verification fails, the recipient refuses delivery without lawful reason, the address is incorrect or incomplete, or the recipient repeatedly fails to accept delivery, we may charge you for reasonable redelivery or return costs where permitted by law.

10. Title to Goods

10.1. Title to the goods passes to you only when:

  • we have received payment in full; and

  • the goods have been delivered to you.

11. Returns and Refunds

11.1. Except where required by law or expressly stated in these Terms, we do not offer a general no-questions-asked statutory cooling-off period for online sales in the United States.

11.2. If you wish to request a return for non-defective goods, please contact us at swisswine@swisswine.us. Any acceptance of such return is at our discretion unless applicable law requires otherwise.

11.3. If we accept a discretionary return of non-defective goods:

  • you must contact us within 14 days of delivery;

  • goods must be returned in saleable condition, subject to applicable law;

  • you are responsible for direct return shipping costs unless we agree otherwise.

11.4. We will provide return instructions if your return request is approved.

12. Damaged, Defective, or Incorrect Goods

12.1. If goods are damaged, defective, or not as described, please contact us as soon as reasonably possible at swisswine@swisswine.us.

12.2. Please include:

  • your order number;

  • a description of the issue; and

  • photographs of the packaging and goods, where available.

12.3. Where required by applicable law, we will provide an appropriate remedy, which may include replacement, refund, or other remedy required by law.

13. Our Right to Cancel

13.1. We may cancel a contract and refund you if:

  • the goods are unavailable;

  • we are unable to ship for legal or operational reasons;

  • we reasonably suspect fraud or misuse;

  • age verification requirements cannot be met; or

  • there is an obvious pricing or listing error.

14. Promotions, Discounts, and Vouchers

14.1. Promotions, discount codes, and vouchers are subject to any additional terms stated with the relevant offer.

14.2. Unless expressly stated otherwise:

  • promotions cannot be combined;

  • vouchers have no cash value; and

  • we may withdraw or amend promotions at any time before a contract is formed.

15. Intellectual Property

15.1. All website content, branding, text, images, graphics, logos, product descriptions, and other materials on this website are owned by us or our licensors and are protected by intellectual property laws.

15.2. You must not copy, reproduce, distribute, exploit, or commercially use any website content without our prior written consent.

16. Independent Status Statement

16.1. www.swisswine.us is an independent global e-commerce and distribution platform operated by Swiss Wine s.r.o.

16.2. We are not an official governmental entity and are not affiliated with any state-funded wine promotion organisations.

16.3. Our mission is the international sale, distribution, and commercial development of Swiss wine products for global markets.

17. Disclaimer of Warranties

17.1. THE WEBSITE AND ALL PRODUCTS OFFERED ON IT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE U.S. LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

18. Limitation of Liability

18.1. Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation; or

  • rights that cannot lawfully be waived under applicable law.

18.2. To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, or for delay or failure caused by events outside our reasonable control.

19. Privacy

19.1. We process personal data in accordance with our Privacy Policy.

19.2. Please read our Privacy Policy and Cookie Notice, which form a separate part of how we operate the website.

20. Complaints

20.1. If you have a complaint, please contact us first at swisswine@swisswine.us.

20.2. Please include your name, order number, and a brief description of the issue.

21. Governing Law and Venue

21.1. These Terms are governed by the laws of the Czech Republic, except to the extent that mandatory laws of a U.S. state apply and cannot lawfully be excluded.

21.2. Nothing in these Terms is intended to deprive U.S. consumers of rights that cannot lawfully be waived under applicable law.

21.3. Any dispute not resolved informally shall be brought in the competent courts of the Czech Republic, unless applicable mandatory law requires otherwise.

21.4. Class Action Waiver: YOU AND SWISS WINE s.r.o. AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

22. Changes to These Terms

22.1. We may update these Terms from time to time.

22.2. The version published on the website at the time you place your order will apply to your contract.

23. Contact Details

Swiss Wine s.r.o.
Belehradska 858/23
120 00 Prague 2
Czech Republic, EU
Company No.: CZ07002106